The hospitality industry is very competitive.
Great service is the key difference between staying at one property vs. another.
When guests feel important, comfortable and well taken care of - they return more often.
In fact, the best salesperson is always a happy customer.
SpeechPhone offers a unique guest service to help insure great service - every time.
|Answering the call.
Great service starts when guests call to make reservations.
SpeechPhone provides a virtual receptionist that uses
speech-recognition technology to answer every incoming call
on the 1st ring. Guest will not hear ring no answer or busy!
Instead your guests will be instantly greeted by Mandi.
Mandi works 24 hours a day, 7 days a week and answers every
incoming call - immediately. Mandi greets each new callers
with a cheerful professional greeting, then asks how she can
be of service. Guest callers simply say the name of the hotel
guest or department they wish to speak with. Mandi listens
and then connects the caller as necessary.
Mandi can connect callers to any person or department
regardless of location. Routing callers to internal staff
members, guest rooms or even outside parties - Mandi can try
up to four numbers for each person or department. For example,
maybe reservations first, then the front desk and then the
managers office if calls go unanswered.
Mandi can even route inbound calls to guest rooms or even the
guest's mobile phone. Your guests will never miss an important
call again. Even if they are out of the room, at the pool or
even outside the property.
||Extend guest revenue.
Mandi doesn't just route calls, she also can manage messages
left for the guest or staff member. By calling Mandi, now your
guests and staff can pick up their voice mail or email and
respond immediately using any phone. Yes, not only can Mandi
record voice messages but she can read back any e-mail and
text messages sent.
Hotel managers can even broadcast messages to all guests or
various groups of staff members for instant group
communication or promotions.
Qualified hospitality groups can become an authorized agent
of SpeechPhone services. This allows for instant assignment
of guest telephone numbers via the web with all charges billed
directly to the guest's credit card or checking account.
Agents can earn a recurring commission on all monthly service
charges incurred by the guest account. Guest are free to take
their virtual office number with them and continue to use the
service even after hotel check out. This creates the possibility
of earning recurring commissions long after they've gone.
|No equipment purchase required.
SpeechPhone eliminates the need to buy expensive PBX equipment,
voice mail systems and other related equipment. SpeechPhone
works with existing phones and is offered by subscription only.